Talkere — Refund Policy

1. Introduction

This Refund Policy (“Policy”) outlines the terms under which refunds may be issued for digital services purchased through https://talkere.com (“Talkere”, “we”, “our”, or “us”).

By purchasing or using any of our digital services, you acknowledge that you have read, understood, and agreed to this Policy.

2. Eligibility for Refunds

We offer refunds only in cases where a digital service error or technical failure is directly attributable to Talkere. To qualify for a refund, the following conditions must be met:

• The request is made within 30 days of the original purchase date;
• The error or failure was not caused by the user’s actions, negligence, or third-party interference;
• Sufficient proof of payment and service error is provided;
• The service in question was purchased directly from Talkere through approved payment channels.

3. Non-Refundable Services

Due to the nature of our digital offerings, certain services are non-refundable once delivered or accessed. These include, but are not limited to:

• Artist promotion and branding services that have already commenced;
• Music distribution and publishing packages once submission to third-party platforms has occurred;
• Consultation fees, licensing services, or marketing campaigns once initiated.

4. Refund Request Process

To initiate a refund request, please contact us via email at support@talkere.com with the following details:

• Full name and registered email address;
• Proof of purchase (transaction ID, invoice, or receipt);
• Detailed explanation of the issue or service error encountered.

Our support team will review your request and respond within 5–7 business days. Additional verification or documentation may be required.

5. Refund Processing Time

Approved refunds will be processed within 10–15 business days after confirmation of eligibility. Processing time may vary depending on your financial institution or payment provider.

6. Method of Refund

Refunds will be issued using the same payment method used for the original transaction. Depending on your provider, it may take additional time for the funds to appear in your account.

All refunds will be made in Nigerian Naira (₦) unless otherwise specified.

7. Chargebacks and Disputes

If you initiate a chargeback without first contacting our support team, Talkere reserves the right to dispute the claim and suspend your account pending resolution.

All refund and dispute matters are governed by Nigerian consumer protection laws and the NDPR (Nigeria Data Protection Regulation).

8. Policy Amendments

Talkere reserves the right to modify or update this Refund Policy at any time without prior notice. The revised policy will be posted on our website, and the “Last Updated” date will reflect the latest version.

9. Contact Information

For refund requests, disputes, or inquiries, please contact us at: